Patient Communication Services
for Patient Resources, Plain Language Summary Publications & Patient Focus Group Analysis
I turn complex medical content into clear, accessible information for patients — and turn patient voices into actionable insights for the organisations that serve them.
Patient-Focused Healthcare Communication Services
Cutting-edge research is more powerful when it can reach a wider audience, and plain language, patient-centred writing is how to make this happen.
I work with pharma companies, medical publishers, communication agencies, and patient advocacy groups on a project or retained basis across three core areas: patient healthcare resources, patient insight reporting, and AI literacy training.
Patient Healthcare
Resources
I turn complex medical evidence into accessible, plain language resources that support patient education.
Patient Focus Group
Analysis & Reports
I provide insightful, empathetic focus group facilitation, analysis, and reporting that gets meaningful results.
Kind Words From Past Clients
Working with Catherine on cancer patient insights projects was a powerful reminder of how meaningful research becomes when the patient voice is truly valued.
She brings empathy, intentionality, and professionalism to every interaction, making participants feel heard while generating insights that genuinely inform advocacy and research.
— Heather Gorse, Senior Coordinator of Industry Giving,
Colorectal Cancer Alliance, US
20+
YEARS IN HEALTHCARE COMMUNICATION
Patient Healthcare Resources
Well-written patient healthcare resources support understanding, enhance health literacy, and empower individuals to make informed decisions about their care.
Leaning on my 20 years of experience, I translate medical evidence and patient perspectives into accessible insights and resources to support patient education and research communication.
I care deeply about the importance of a patient-centred approach, and I bring extensive knowledge in plain language best practice across multiple specialisms.
Plain Language Specialities
Oncology
Haematology
Rare diseases
Women's health
Insights From a Patient Communications Specialist
Drawing on my two decades of experience in communication, publishing, and medical language, my blog explores the intersection of health literacy, patient communication, and AI.
Patient Focus Group Analysis & Reports
The Challenge
When patients share their experiences — through focus groups, advisory boards, interviews, or surveys — that input deserves more than a summary.
When patients share their experiences, that input deserves more than a summary.
What I Deliver
The most common feedback I receive is that I produce structured, actionable insight reports that capture what patients are really saying and present it in a way that helps organisations make better decisions.
How I Work
Whether you need a standalone report or ongoing analysis across a programme of patient engagement activities, I bring rigour and clarity to qualitative and quantitative data that organisations collect but can struggle to translate into action.
Hello, I’m Catherine
I’ve worked in the healthcare industry for more than 20 years, and I have a strong academic and professional background in patient communication, health literacy, and plain language writing.
Whether I'm listening to patients share their experiences or writing patient-centred resources, empathy is always present. I build genuine connections with the people I work with, and clients frequently comment on my ability to translate complex data in a way that empowers patients without patronising them.
I believe clear, accessible healthcare information helps patients become their own advocates — and that information should be supportive, not just simplified.
What My Clients Say
It was a real pleasure collaborating with Catherine on the Fast Facts booklet. She was enthusiastic and incredibly easy to work with, bringing great energy to the process.
She was deeply committed to ensuring we produced something truly meaningful and digestible for patients, always keeping clarity, relevance, and practical value at the heart of the final resource.
— Julie Dodds, Director of Clinical and Research Programmes,
Follicular Lymphoma Foundation, UK